How do I report Bill Payer issues?

You can send a Secure Message for any questions regarding your membership, particularly communications that require your account information. You can also report Bill Payer issues.

To send a secure message, you must be logged into your account either online or through the app.

• Online Banking 💻: Select the envelope icon in the upper right corner, next to your profile picture
• Mobile App 📱: Select the Menu in the lower right corner, then the envelope icon in the upper right

In the Message Center, you can access your messages and create a new message.

You may also report issues using Video Connect.