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Can Citadel stop or reverse a Bill Payer payment?
Frequently Asked Question
Whether or not a Bill Payer payment can be stopped or reversed depends on the type of payment and the biller. In general:
- Once a payment has been sent electronically, Citadel cannot stop or reverse the payment. You must contact the biller to resolve this issue
- If payment has been sent by paper check, you can request a stop payment on a check that has not been received and/or cashed by a biller. There may be a fee for this service
If the check has been cashed, you must contact the biller to resolve this issue.
