Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.

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Submit your Citadel story!

Tell us about your experience with Citadel. Positive or negative, we welcome your feedback, to let our staff know they're doing a great job or help improve our member experience. We may even feature your submission on our website! *

If your request is specific to your account or requires immediate attention, please use one of the following:

Video Connect, Chat with Member Care, or log into your account online and submit a secure message

You may also use our Contact Us form.


*By clicking submit, I acknowledge that the feedback I submit to Citadel may be used in connection with publicizing and promoting Citadel.

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