Submit your Citadel story!

Tell us about your experience with Citadel. Positive or negative, we welcome your feedback, to let our staff know they're doing a great job or help improve our member experience. We may even feature your submission on our website! *

If your request is specific to your account or requires immediate attention, please use one of the following:

Video Connect, Chat with Member Care, or log into your account online and submit a secure message

You may also use our Contact Us form.

*By clicking submit, I acknowledge that the feedback I submit to Citadel may be used in connection with publicizing and promoting Citadel.