Submit your Citadel story!

Tell us about your experience with Citadel. Positive or negative, we welcome your feedback, to let our staff know they're doing a great job or help improve our member experience. We may even feature your submission on our website! *

If your request is specific to your account or requires immediate attention, please use one of the following:

Video Connect, Chat with Member Care, or log into your account online and submit a secure message

You may also use our Contact Us form.


*By clicking submit, I acknowledge that the feedback I submit to Citadel may be used in connection with publicizing and promoting Citadel.

Citadel Credit Union routing number

Routing #

231380104

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Branch Hours: Mon - Thurs: 8:30 a.m.-5:00 p.m.

Friday: 8:30 a.m.-6:00 p.m.

Saturday: 9:00 a.m.-1:00 p.m. *Hours may vary by location

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(800) 666-0191

Customer Service

Live Video Call

Video Connect

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