Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

Learn More
Close Message

Welcome to Elite Banking

With your Elite Banking Membership, you have on-demand access to our video banking concierge and other exclusive benefits from Citadel.

An Elevated Business Banking Experience

As part of Citadel’s relationship-based approach, we’re thrilled to welcome you as an Elite Business Member. You’re among the first of our valued members to receive these personalized, white glove services to elevate your Business Banking experience. We truly appreciate your partnership, and in return, we’re proud to offer the following perks to you and your team. Be sure to check back often, as we will continue to add more benefits and perks along the way.


two women video chatting on a computer

On-Demand Video Banking

Scan the QR code on your Elite Business Membership card, or click the button below, to access your video banking concierge for help with a variety of transactions and requests, including:

✔ Adding new accounts or banking solutions
✔ General account maintenance & support
✔ Expedited wire transfer services
✔ Expedited document signing and/or reviews
✔ Remote access to documents & e-signatures

Connect With Us


2 people talking at a table in an office

Perks, Discounts & Other Benefits

Dedicated team: personal access to the Relationship Manager leading your Business Banking team
Wealth management: access to a dedicated wealth advisor
Commercial loans: prioritized processing on new loan requests
Mortgage discounts: elite pricing on your personal mortgage when you finance a new home
Consumer lending: exclusive benefits for elite members
Retail banking support: personal banking services for you and your employees

To learn more or take advantage of these perks and benefits, please get in touch with your Relationship Manager, or connect to our video banking concierge.

Citadel Business Banking Team

Phil Sutliff, Senior Relationship Manager, Business Banking
Phil Sutliff
Head of Business Banking
Jennifer Rodriguez, Senior Relationship Manager, Business Banking
Jennifer Rodriguez
Business Operations Manager & Cash Management
Anil Punjwani, Senior Relationship Manager, Business Banking
Anil Punjwani
Senior Relationship Manager
Kye Kreutzberger, Senior Relationship Manager, Business Banking
Kye Kreutzberger
Senior Relationship Manager
Eric Murchison, Senior Relationship Manager, Business Banking
Eric Murchison
Senior Relationship Manager

Connect with your video banking concierge.

Get Started

Find an ATM or Branch Near You