Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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What is a Brand Impersonation Scam?

Frequently Asked Question

In this sophisticated scam, scammers will send you an email that very closely mimics a Citadel Credit Union email and may even direct you to site that looks like Citadel Credit Union’s site, then try to solicit personal information from you. Please remember that Citadel Credit Union will never ask you for personal information via email or over the phone. If you suspect anything suspicious on your account or that someone's' impersonating Citadel, please contact our Member Care team at (800) 666-0191 immediately. To learn more, visit CitadelBanking.com/scams