What is a Brand Impersonation Scam?

Frequently Asked Question

In this sophisticated scam, scammers will send you an email that very closely mimics a Citadel Credit Union email and may even direct you to site that looks like Citadel Credit Union’s site, then try to solicit personal information from you. Please remember that Citadel Credit Union will never ask you for personal information via email or over the phone. If you suspect anything suspicious on your account or that someone's' impersonating Citadel, please contact our Member Care team at (800) 666-0191 immediately. To learn more, visit CitadelBanking.com/scams.

Routing #

231380104

Branch Hours: Mon - Thurs: 8:30 a.m.-5:00 p.m.

Friday: 8:30 a.m.-6:00 p.m.

Saturday: 9:00 a.m.-1:00 p.m. *Hours may vary by location

(800) 666-0191

Customer Service

Video Connect

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