Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.

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What is an automatic withdrawal scam?

Frequently Asked Question

Automatic withdrawal scams target individuals with a phone call or postcard indicating that they’ve won a prize or qualified for a special offer. The goal is to get you to read off your account number or the numbers at the bottom of your personal checks so you can get your prize money deposited into your account. Once the scammer has your checking and bank information, they put it on demand draft, which is processed like a check but doesn’t require a signature. Upon receiving the draft, your bank will transfer money from your checking account to pay the scammer. Unless you pay close attention to your daily bank transactions, you may not notice the scam.

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