Scam Alert: We’re aware of scammers impersonating Citadel by phone, text, and in person. Please know Citadel will never ask for your PIN, have you cut up a card, or send someone to your home.
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Frequently Asked Question
Skip-a-Pay is not “use it or lose it”. If you receive a notification that you are eligible to skip a payment, you are not required to actually skip the payment. You can skip a payment at any time according to the terms of the program (account in good standing, haven’t skipped in the last six months, etc.).
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