Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.
Frequently Asked Question
If you have set up automatic payments via Online & Mobile Banking, you are responsible for modifying or canceling scheduled payments. Access your Scheduled Transfers and modify or cancel the payment you wish to skip.
If you cannot adjust or cancel your payment, please Contact Us for assistance.
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