How do I skip a payment in Online Banking or the Mobile App?

Frequently Asked Question

To skip a payment in Online and Mobile Banking:

  • Log in to your Citadel Online Banking account or the Mobile App
  • From the menu click 'Skip A Pay'. You will need to accept the Terms and Conditions before continuing.
  • Select the loan you would like to skip and select the account you would like to draw the fee from, click review and submit, and you are done.

If you have multiple auto loans with different ownership you will need to utilize the switch account feature to access other loans.