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How do I skip a payment in Online & Mobile Banking?

Frequently Asked Question

To skip a payment in Online & Mobile Banking:

  1. Log in to your account online or in the mobile app.
  2. Select the three dots (…) from the menu at the top on desktop or Menu (bottom right), More, then Skip-a-Pay on mobile.
  3. Accept the Terms and Conditions before continuing.
  4. Select the loan you would like to skip and the account from which you would like to draw the fee.
  5. Click review and submit.

If you have multiple loans with different ownership, you will need to utilize the switch account feature to access other loans.

Citadel Credit Union routing number

Routing #

231380104

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Branch Hours: Mon - Fri 9:00 a.m.-5:00 p.m.

Saturday: 9:00 a.m.-1:00 p.m. *Hours may vary by location

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(800) 666-0191

Customer Service

Live Video Call

WAYS TO CONNECT

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