How do I pay the Skip-a-Pay fee?

Frequently Asked Question

The $35 Skip-a-Pay fee can only be withdrawn from one of your other eligible Citadel accounts, such as a savings account.* If you wish to use an external account to pay the fee, you will need to transfer the money to a Citadel account before requesting the skip. Here’s how to connect your external accounts.

  • If you are using Online & Mobile Banking, eligible accounts are presented in a dropdown box as you enter your request.
  • If your request is being processed by a Citadel representative, you will be asked to select which account to pay the fee from if there are multiple eligible accounts.

Please note that you will need to have the full amount of the fee in one account. If you do not have sufficient funds in another account, the skip request will be declined.

* If you financed your auto loan through a dealership, you were automatically provided with a savings account as part of your loan agreement.