Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

Learn More
Close Message

What security measures does Citadel take when emailing information with customers?

Frequently Asked Question

Citadel knows that our customers expect that we will safeguard sensitive information shared with us and we take that job quite seriously. We (Citadel) are also expected to meet certain standards set forth in various State and Federal privacy regulations. To that end, Citadel has chosen to utilize an encryption tool to protect messages that we send to you which may contain confidential information.

Citadel also offers a secure messaging tool through Online and Mobile Banking product. You can send secure and receive secure messages from Citadel. In fact, it is one of the most secure ways you can communicate with us. Just log in to Online or Mobile Banking and  select 'Secure Messages'.