Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.
Frequently Asked Question
There is currently only one phone number that Citadel will use to send you alerts or Secure Access Codes. We encourage you to add this number to your contacts as the alerts and validation codes are issued. The phone numbers is: 866-755-2936
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