Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.
Frequently Asked Question
Text message scams are when fraudsters send text messages to your phone claiming to be banks or government organizations. The message typically suggests that there may be fraud appearing on a member’s account and to text back a reply. After the member responds, the fraudsters advise the account is locked or restricted until the member hears from them.
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