Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.
Frequently Asked Question
The easiest way to access your rewards points is to log in to Online or Mobile Banking and navigate to the account you would like to redeem points on. From here you can access your checking rewards and you can access your credit card rewards in the ‘Card Services’ tab.
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