Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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Will there be any changes to the branches?

Frequently Asked Question

You will see new signage inside and outside of each Citadel branch, as well as new credit and debit cards and an updated website with a new look and feel.