Scam Alert: We’re aware of scammers impersonating Citadel by phone, text, and in person. Please know Citadel will never ask for your PIN, have you cut up a card, or send someone to your home.

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Will my credit or debit card change?

Frequently Asked Question

None of your card or account numbers will change. Eventually, we will update the look of our cards, and you will receive plenty of advanced notice before receiving your new card. The communication regarding your new card(s) will be sent via email and directly mailed to your home. Your card numbers will not be affected with the newly branded cards.

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