Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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What does it mean to be a credit union?

Frequently Asked Question

Citadel has always been a credit union—a not-for-profit financial institution that’s owned by its members. Since we’re not beholden to shareholders, we’re able to offer our members better rates. With our new brand, our identity is made clear to all those we serve and to our greater community. We are proud to be member-owned.

Become a Citadel Member, today!