Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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Was the new brand the result of a merger or acquisition?

Frequently Asked Question

No, Citadel is still owned by its members, and we did not acquire another institution. This is a change of our look, logo, tagline, and we are better defining who we are as a company.