Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.

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How will the rebrand affect my banking experience and services?

Frequently Asked Question

Rest easy knowing that our business and commitment to providing an exceptional member experience remains the same. Plus, we are dedicated to providing competitive rates and expert service. In fact, we’re committed to doing more. And we’ve only just begun.

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