Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.
Frequently Asked Question
Under Federal Law, we are allowed to maintain a minimum balance or a cushion of funds in your Escrow Accounts. We use this cushion as safeguard to cover any unanticipated disbursement, or disbursement made before borrower’s payments are available in the account. Your minimum balance is equal to one month of escrow payment.
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