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What happens if my escrow account has a surplus?
Frequently Asked Question
Escrow account surplus details will be included on your escrow analysis. Surplus amounts are deposited into your Citadel savings account the first week of September.
Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.
