Do I need to send Citadel my real estate or mortgage tax bills?

You do not. We use a tax service that collects tax bill information for us each year. This allows us to identify and pay taxes as soon as they are available; we pay taxes in the “Discount” window whenever possible. 

Most tax collectors do not provide information electronically.  If your tax collector doesn’t provide the information we will contact you and request that you send the bills in to Mortgage Servicing. 

Your Homeowners Insurance agent should send your annual statement to us automatically. If you change insurance providers please let us know immediately so we can update our records and avoid missed invoices.