Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.
Frequently Asked Question
Yes, as part of our enhanced security, you will be asked to attain a Secure Access Code and you may choose to register your device so you will no longer need this process at each log in. You may also choose to not register your device which will then prompt you for a Secure Access Code at each log in.
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