What happens if I receive an error while trying to make my mobile deposit?

Please see the list of errors you may receive and solutions to make a correction and retry.

• Cannot read check. Please retake photo. Have steady hands, good lighting, and four check corners visible.
• Could not find endorsement on back of check. Please make sure check is endorsed by all payees and retake photo.
• Cannot find check in the image. Please retake. Ensure focus and four corners visible.
• Check picture is too small. Please retake. Move closer, ensure focus and four corners visible.
• Shadow detected. Please retake photo with good lighting. Ensure focus and four corners visible.
• Low contrast detected. Please retake photo with darker background. Ensure focus and four corners visible.
• Cannot read account data on bottom of check. Please retake photo. Ensure focus and all four corners visible.
• Significant rotation detected. Please retake photo. Keep check upright and four corners visible.
• Large angle detected. Please retake photo. Hold phone flat above check and four corners visible.
• It appears you submitted 2 images of front of check. Please retake both front and rear photos.
• The amount you entered did not match the amount detected. Please re-enter amount and retake photo.
• One or more Check 21 tests failed. Please retake photo: focused, good lighting, and four check corners visible.
• Deposit limit has been exceeded. Please contact your financial institution. The check you entered exceeds our limit. Contact Citadel at (800) 666-0191.