Security Alert: Scammers are impersonating Citadel on WhatsApp and other messaging apps to trick members into sharing personal information.

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How secure is Citadel Mobile Banking?

Frequently Asked Question

Mobile Banking is as safe and secure as online banking. We use the same encryption for both services. Security Recommendation: For added security we recommend a couple extra steps:

  • Keep your mobile device PIN locked or set to auto-lock keyboard with a PIN required when device is not in use.
  • Turn off your mobile browser’s "remember password" setting. This is recommended because possession of your mobile device is considered an element of the Mobile Banking multi-factor authentication security.

Citadel's Security Center

To see how Citadel protects members' accounts and provides a variety of security alerts, tips, and resources, check out our Security Center pages. We provide regular updates on the latest phishing attempts and ways to protect your privacy.

Citadel Credit Union routing number

Routing #

231380104

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Branch Hours: Mon - Thurs: 8:30 a.m.-5:00 p.m.

Friday: 8:30 a.m.-6:00 p.m.

Saturday: 9:00 a.m.-1:00 p.m. *Hours may vary by location

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(800) 666-0191

Customer Service

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