Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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How does Citadel know that it is my fingerprint?

Frequently Asked Question

Citadel does not collect your fingerprint details, and cannot link it to the personal information we hold about you. Citadel is relying on the device to authenticate the fingerprint and confirm or reject verification.