Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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Does Touch ID prevent other users from getting into my accounts?

Frequently Asked Question

Touch ID is designed to be secure, but we don’t recommend using Touch ID if you share your phone or device passcode with others. Anyone who knows the phone’s passcode has access to add a fingerprint to the device. Once added that fingerprint can be used to access your Citadel account(s) or other apps that you’ve set up to use Touch ID.