Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.

Close Alert

What happens if my card is lost, stolen, or expires?

Frequently Asked Question

You will continue to have access to your existing point balance and points earned with your new card will continue to be added to your existing Mastercard Rewards account.
 
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