Mastercard notified us of fraud attempts using the merchant OMNYAUTOLOAD. These were blocked by our fraud detection center, and we are not aware of any successful attempts at this time. If you believe a fraudulent transaction was successful, please log in to your account and follow the instructions at CitadelBanking.com/Dispute. If you were notified of a fraud attempt on your card, please call the number provided to request a new card by mail (7–10 business days) or stop by a branch for one instantly.

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What is force-placed insurance?

Frequently Asked Question

If your insurance is cancelled, lapses, or isn’t sufficient to cover your loan(s), Citadel is required to purchase adequate insurance on your behalf. This type of insurance is usually more expensive than a policy that you buy yourself and provides less coverage.  If you change insurance providers please notify us immediately to avoid having Force Placed insurance added to your loan.

 

Please note for Real Estate Loans - that this type of insurance only covers the structure of the property and it does not cover any contents of your home or personal liability.

 

Citadel Credit Union routing number

Routing #

231380104

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Branch Hours: Mon - Thurs: 8:30 a.m.-5:00 p.m.

Friday: 8:30 a.m.-6:00 p.m.

Saturday: 9:00 a.m.-1:00 p.m. *Hours may vary by location

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(800) 666-0191

Customer Service

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