Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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How can I get loan payment coupons?

Frequently Asked Question

Citadel issues monthly billing notices for loans. The billing notice has a coupon you can use for mail payments. Visit our Payments page for more details.