Scam Alert: We’re aware of scammers impersonating Citadel by phone, text, and in person. Please know Citadel will never ask for your PIN, have you cut up a card, or send someone to your home. Learn More
Frequently Asked Question
For fraud on your Citadel accounts, including credit cards, please contact Citadel directly.
If you are enrolled in our Identity Theft Protection service and have questions concerning your ID Theft Package or the services in the program, or to receive assistance from a Recovery Advocate, contact Merchants Information Solutions at 866-647-6223
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