Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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How long does it take to recover my identity if theft occurs?

Frequently Asked Question

Fully-Managed Recovery provides a certified Recovery Advocate to work on your behalf to perform the necessary tasks to help restore your identity to pre-theft status. Our professionals perform research, complete and file forms, and contact companies, agencies and financial institutions to ensure that any documented fraudulent activity is addressed and resolved.  This process, and the length of time necessary to resolve it, is dependent on the type of fraud you have experienced.

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