Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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What if I’m not comfortable with technology?

Frequently Asked Question

Our Citadel Class Service Pledge empowers our employees to work directly with customers in every aspect of their financial lives, which includes assisting with the Express Banking Machines. Upon entering a Citadel branch, our promise is that you’re greeted with a warm smile and a familiar face ready to assist you with all of your financial needs. We’re here to work with you to educate you on our newest products and services, but also to review your current relationship with Citadel.

 

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