Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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What if I prefer banking with a person?

Frequently Asked Question

We offer you Citadel Class Service every step of the way. Even though we offer Citadel Express Banking, it doesn’t mean human interaction is a thing of the past. Our branch representatives are always available to assist directly with transactions or answer questions about products and services.


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