Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.

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What happens with a decedent’s Certificates?

Frequently Asked Question

Certificates will be redeemed without penalty.

Automatic deposits from the United States Treasury may be subject to those funds being placed on hold and returned as required by the US Treasury. This includes Social Security Administration, Department of Defense, Department of Veteran’s Affairs, Railroad Pension, and Black Lung deposits. If the deposit is made after the date of death, we are required to return the funds to treasury.

Citadel Credit Union routing number

Routing #

231380104

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Branch Hours: Mon - Fri 9:00 a.m.-5:00 p.m.

Saturday: 9:00 a.m.-1:00 p.m. *Hours may vary by location

Please Note: New 2026 branch hours have taken effect. Visit Citadelbanking.com/Locations for details.

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(800) 666-0191

Customer Service

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