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Citadel will be closed on Monday, February 16, in observance of Presidents’ Day. You can access your accounts anytime through Online & Mobile Banking.

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What happens with a joint account when the primary or joint owner is deceased?

Frequently Asked Question

  • ✔ All loans and additional documentation that may be required will be reviewed and handled by our Collections Department. They can be contacted at (866) 739-0070. Note: Co-borrowers may only receive loan information.
  • ✔ Checks can still be written on the account.
  • ✔ If the joint owner is not the legal spouse, the account must be closed to ensure accurate tax reporting. The joint owner can open a new account in their name.
  • ✔ Inheritance tax will be reported for Pennsylvania residents that are not the spouse and the account balance was over $300.00.
  • ✔ Billers of the deceased can be moved only to a spouse’s Bill Payer, upon request.
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