Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.

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What happens with a joint account when the primary or joint owner is deceased?

Frequently Asked Question

  • ✔ All loans and additional documentation that may be required will be reviewed and handled by our Collections Department. They can be contacted at (866) 739-0070. Note: Co-borrowers may only receive loan information.
  • ✔ Checks can still be written on the account.
  • ✔ If the joint owner is not the legal spouse, the account must be closed to ensure accurate tax reporting. The joint owner can open a new account in their name.
  • ✔ Inheritance tax will be reported for Pennsylvania residents that are not the spouse and the account balance was over $300.00.
  • ✔ Billers of the deceased can be moved only to a spouse’s Bill Payer, upon request.
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