Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.

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How can I avoid identity theft?

Frequently Asked Question

A few preventative measures you can take:

  • Remove mail promptly from your mailbox and never use your mailbox for outgoing mail as identity thieves raid mailboxes for credit card offers and statements
  • Shred all mail that you discard so that all offers, names and addresses are no longer legible
  • Safeguard your Social Security number
  • Do not give out your credit card number over the phone unless you initiate the transaction
  • Be careful with your receipts, making sure you have them when you leave the store or ATM and do not throw them away in public trash cans
  • Destroy pre-approved credit card offers before you throw them away
  • Account for all new checkbooks when you receive them in the mail
  • Commit all passwords and PINs to memory so they cannot be compromised
  • Review your credit report from time to time

Below are the three Credit Bureaus to contact:

Citadel Credit Union routing number

Routing #

231380104

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Branch Hours: Mon - Fri 9:00 a.m.-5:00 p.m.

Saturday: 9:00 a.m.-1:00 p.m. *Hours may vary by location

Please Note: New 2026 branch hours have taken effect. Visit Citadelbanking.com/Locations for details.

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(800) 666-0191

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