Citadel is here to support members impacted by the U.S. Government Shutdown.

Learn about our assistance program.
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Citadel branches will be closed on Monday, October 13 for Columbus/Indigenous People Day. Access your accounts 24/7 with Online & Mobile Banking

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How do I set up Microsoft Pay?

Frequently Asked Question

To set up Microsoft Pay, follow the below steps:


  1. If you don’t already have the Microsoft Pay app on your Windows 10 device, download the app from the Microsoft Store and activate it.
  2. Select “Add a Payment Card” or the “+” symbol.
  3. Add your Citadel credit card or debit card by either entering in your information manually or select "Scan Your Card."
  4. If prompted, complete the verification process by calling our Customer Service Center at 1-800-666-0191.
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