Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.

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How do I set up Google Pay?

Frequently Asked Question

To set up Google Pay, follow the steps below:


  1. If you don’t already have Google Pay on your device, download the app from the Google Play™ Store and activate it.
  2. In the Google Pay app on your device, touch the + sign to add a credit or debit card to pay using your phone.
  3. Position your card in the camera frame to automatically enter your card information. Enter the security code found on your card and provide additional information as required.
  4. Accept the terms of service and set your screen lock. (Activating Device Administrator is part of the Google Pay set up process.)
  5. If requested, follow any additional steps to verify your card.

Click here to learn more.

Citadel Credit Union routing number

Routing #

231380104

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Branch Hours: Mon - Fri 9:00 a.m.-5:00 p.m.

Saturday: 9:00 a.m.-1:00 p.m. *Hours may vary by location

Please Note: New 2026 branch hours have taken effect. Visit Citadelbanking.com/Locations for details.

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(800) 666-0191

Customer Service

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By proceeding, please note you will be leaving Citadel’s website. This linked site is not operated or monitored by Citadel Credit Union and our privacy and security policies do not apply. Citadel is not responsible for and does not endorse, guarantee or monitor content, availability, viewpoints, accuracy, products, or services that are offered or expressed on other websites.

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