Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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Will I continue to earn rewards or points with my Citadel debit or credit card using Microsoft Pay?

Frequently Asked Question

If you are in a rewards program, you will continue to earn rewards or points for purchases made using your physical card, or through your card(s) enrolled in Microsoft Pay.