Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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Why do I need to verify my card with Citadel when I add it to Microsoft Pay?

Frequently Asked Question

For security purposes, you will be asked to call Citadel verify your Citadel debit or credit card when adding it to Microsoft Pay.