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Why do I need to verify my card with Citadel when I add it to Microsoft Pay?
Frequently Asked Question
For security purposes, you will be asked to call Citadel verify your Citadel debit or credit card when adding it to Microsoft Pay.
Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.
