Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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How do I verify my card for Microsoft Pay?

Frequently Asked Question

For security reasons, you may be asked to provide extra verification to activate the cards you’ve added to Microsoft Pay. To verify your card, simply tap on the desired card within the Microsoft Pay app to view the card detail page, and select the “Call my bank” option. Once your over-the-phone activation has been completed, your card will be ready to use with Microsoft Pay.