Scam Alert: We’re aware of scammers impersonating Citadel by phone, text, and in person. Please know Citadel will never ask for your PIN, have you cut up a card, or send someone to your home.
Learn MoreDue to inclement weather, all Citadel branches will be closed on Monday, January 26, 2026. Account access is available via Online & Mobile Banking or by calling (800) 666-0191.
Frequently Asked Question
For security reasons, you may be asked to provide extra verification to activate the cards you’ve added to Microsoft Pay. To verify your card, simply tap on the desired card within the Microsoft Pay app to view the card detail page, and select the “Call my bank” option. Once your over-the-phone activation has been completed, your card will be ready to use with Microsoft Pay.
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