Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.

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How do I add my Citadel card to Microsoft Pay?

Frequently Asked Question

Citadel customers with an eligible Windows phone will use the Microsoft Pay app to add and manage their credit and debit cards.

To add your first card to Microsoft Pay, you will open the Microsoft Pay app and follow the simple installation process:

  • Touch the “Add a new card” button at the top of the screen and use the device camera to capture your card information or type it in manually.
  • You can also link an existing card from your Microsoft account to your Microsoft Pay app.
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