Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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How do I add my Citadel card to Microsoft Pay?

Frequently Asked Question

Citadel customers with an eligible Windows phone will use the Microsoft Pay app to add and manage their credit and debit cards.

To add your first card to Microsoft Pay, you will open the Microsoft Pay app and follow the simple installation process:

  • Touch the “Add a new card” button at the top of the screen and use the device camera to capture your card information or type it in manually.
  • You can also link an existing card from your Microsoft account to your Microsoft Pay app.