Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

Learn More
Close Message

Is Google Pay (formerly Android Pay) safe and secure for making payments? How does Citadel protect me against fraud?

Frequently Asked Question

The safety and security of your account information is of the highest importance. As a security measure, you may receive a “verification required” message when adding your card to Android Pay. Once verified, an on-screen message will appear stating that the card is ready for use. This verification is part of our multi-layered approach to security in payments.