Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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How do I add my card?

Frequently Asked Question

Add your Citadel card to Android Pay on your Android device in a few easy steps:

  • In the Android Pay app on your device, touch the + sign to add a credit or debit card to pay using your phone.
  • Position your card in the camera frame to automatically enter your card information. Enter the security code found on your card and provide additional information as required.
  • Accept the terms of service and set your screen lock. (Activating Device Administrator is part of the Android Pay setup process.)
  • If requested, follow any additional steps to verify your card.