Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.
Frequently Asked Question
Since your debit or credit card has a magnetic stripe and an embedded chip, you can use your card anywhere in the U.S. that accepts Citadel debit or credit cards. You will notice that a growing number of merchants, such as restaurants, grocery and drug stores, will be switching to chip card readers in the U.S.
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