What should I do if my card gets lost or stolen?

Frequently Asked Question

If your card gets lost or stolen, please follow the steps below:

  • Log into Online & Mobile Banking.
  • From the main menu select, 'Manage Cards' then 'Report Lost/Stolen'.
  • Select the card you would like to report lost or stolen from the drop-down and complete the additional fields.
  • Select ‘Continue’ to finalize your request.

    • If you have requested a new card to be issued, you will receive within 7-10 business days. If you don't have access to Online & Mobile Banking, Contact Citadel immediately to report your card lost or stolen at (800) 666-0191.

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    231380104

    Branch Hours: Mon - Thurs: 8:30 a.m.-5:00 p.m.

    Friday: 8:30 a.m.-6:00 p.m.

    Saturday: 9:00 a.m.-1:00 p.m.

    (800) 666-0191

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