How can I avoid fraud on my debit or credit card?

A few preventative measures you can take:

• Treat your debit and credit cards like cash and always keep them in a safe place
• Keep your PIN a secret and do not share it with anyone
• Memorize your PIN and never write it on your card, store it with your card, or let someone else enter it for you
• For added security, Citadel encourages debit card users to sign for safety and choose “credit” as their preferred transaction method when asked “debit or credit” at the check-out counter, eliminating any possibility of someone obtaining your PIN as you enter it
• Do not disclose your PIN over the telephone, email or Internet; no one needs to know your PIN, not even your financial institution
• Report a lost or stolen card immediately to reduce the chance that it will be used improperly and limit your potential liability for unauthorized transactions
• Review your account statements monthly and report any errors (including transactions you believe may be unauthorized) right away