Scam Alert: We’re aware of scammers impersonating Citadel by phone, text, and in person. Please know Citadel will never ask for your PIN, have you cut up a card, or send someone to your home.

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Citadel will be closed on Monday, February 16, in observance of Presidents’ Day. You can access your accounts anytime through Online & Mobile Banking.

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Can my debit or credit card information still be stolen?

Frequently Asked Question

The chip is just one additional layer of protection. The chip alone does not make your card more secure. A chip transaction adds another layer of security to cards by requiring the chip to produce a single-use code to validate the transaction — further protecting your card from unauthorized use. This process makes your chip card information more difficult to steal, and therefore makes your chip card more difficult to counterfeit.

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