Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.
Frequently Asked Question
Your Business Rewards points expire 5 years from the month they were accumulated.
All card rewards have a 5-year rolling monthly expiration. Rewards will expire the last day of the month, 5 years after they were earned. For example, points earned in March 2022 will expire on March 31, 2027.
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